Matt Price, CEO of Crescendo, shares insights on how generative AI is reshaping customer service. He discusses Crescendo's innovative blend of AI and human expertise, highlighting its ability to deliver support in 56 languages. The conversation dives into the transformative potential of focusing on outcome-based service, which boosts employee engagement while minimizing turnover. Matt also explores the importance of effective integration and training, ensuring AI and human agents work harmoniously for improved customer satisfaction.