Matt Price

CEO of Crescendo, a customer service company leveraging generative AI to improve customer experiences and redefine the BPO industry.

Best podcasts with Matt Price

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Jan 26, 2025 • 45min

#233 Matt Price: How Crescendo is Disrupting Customer Service with Gen AI

Matt Price, CEO of Crescendo, shares insights on how generative AI is reshaping customer service. He discusses Crescendo's innovative blend of AI and human expertise, highlighting its ability to deliver support in 56 languages. The conversation dives into the transformative potential of focusing on outcome-based service, which boosts employee engagement while minimizing turnover. Matt also explores the importance of effective integration and training, ensuring AI and human agents work harmoniously for improved customer satisfaction.

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