Mark Cowan

Mark Cowan, Head of Product at Put It Forward, reveals how AI-driven decision automation is revolutionizing business operations. He discusses the nuances between automation and agentic AI, emphasizing their roles in enhancing decision-making and boosting performance. Mark shares compelling examples of AI applications across industries, from customer retention to risk management. He also touches on the future of work and the potential impact of AI on entry-level roles, urging businesses to approach AI integration with clear purpose and critical reasoning.