In this engaging discussion, Mark Brower, Owner of Mark Brower Properties, shares his extensive experience in property management. He dives into the importance of customer service and how to effectively handle unhappy owners while fostering loyalty through clear communication. Mark also highlights the power of genuine customer reviews and the challenges of navigating honest feedback in the digital age. Additionally, he explores the art of saying no and the emotional intelligence needed to lead a team effectively, enriching client relationships along the way.