Lucas Da Silva

Dr. Lucas Da Silva, an expert in geriatric emergency medicine from Brazil, joins the discussion on enhancing patient experiences for older adults in emergency departments. He highlights the importance of tailored care, effective communication, and reducing wait times. Delving into the distinction between patient experience and satisfaction, he emphasizes systemic approaches and interventions that lead to better outcomes. The conversation also addresses the critical role of dedicated care teams and the challenges of assessing patient satisfaction in healthcare.