GEMCAST How Can We Improve the Patient Experience for Older Adults?
Jan 13, 2023
Dr. Lucas Da Silva, an expert in geriatric emergency medicine from Brazil, joins the discussion on enhancing patient experiences for older adults in emergency departments. He highlights the importance of tailored care, effective communication, and reducing wait times. Delving into the distinction between patient experience and satisfaction, he emphasizes systemic approaches and interventions that lead to better outcomes. The conversation also addresses the critical role of dedicated care teams and the challenges of assessing patient satisfaction in healthcare.
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Importance of Patient Experience
- Patient experience is patient-centered, acknowledging patients' value.
- Improved experience correlates with better outcomes and financial incentives.
Experience vs. Satisfaction
- Patient experience and satisfaction are often used interchangeably, but differ.
- Experience is what happened, while satisfaction is if expectations were met.
Actionable ED Improvements
- Implement a "no wait" policy for older adults to improve satisfaction.
- Offer reclining chairs instead of traditional gurneys for increased comfort.