Lou Rosenfeld, founder of Rosenfeld Media and a pivotal figure in service design, shares insights about the newly launched Advancing Service Design Conference. He explains why this conference is different, emphasizing its focus on community and meaningful content. Lou discusses the importance of diverse perspectives among speakers and the innovative, participatory format intended to enhance attendee engagement. He also highlights the evolution of service design and the need for collaboration in the field, setting the stage for an exciting event.

Renowned publisher and information architect Lou Rosenfeld joins the hosts for an insightful conversation on the roots of experience design and the full bloom of generative AI. They discuss the phenomenon of 'moment prisons' in the UX world, the impact of natural language on coding languages, the importance of synthesis in UX, redefining productivity and embracing creativity, systemic change and the role of AI, and the intersection between moment prisons and storytelling.