Lorilyn McCue, Product Manager at Superhuman, discusses her journey from Apache helicopter pilot to leading AI features in email. She shares the importance of a 'learning-first' approach and leveraging user feedback to create practical tools like Ask AI and instant replies. The conversation explores balancing on-demand versus always-on AI features, prompt engineering for effective summarization, and the seamless integration of AI into user workflows. Lorilyn emphasizes the need for continuous improvement and staying updated in the fast-evolving AI landscape.