In this discussion, Lihong Hicken, CEO of TheySaid.io and a visionary in AI technology, introduces transformative AI-powered surveys that revolutionize customer feedback. She emphasizes moving away from outdated surveys, showcasing AI's ability to deliver real-time, personalized insights that enhance customer engagement. Lihong reveals how these tools identify upsell opportunities throughout the customer journey, boost revenue, and allow customer success teams to focus on strategic growth initiatives rather than routine tasks.

Lihong Hicken, CEO and co-founder of Theysaid.io, discusses how AI-powered conversational surveys are transforming sales pipeline generation. With a rich background from intern to CEO, she emphasizes the need for intelligent sales tools. Theysaid.io creates engaging, natural survey experiences that both qualify leads and gather market insights. Key topics include the significance of conversational depth in surveys, the success of customer sentiment tracking, and how AI can turn research into sales opportunities, breaking away from traditional cold-pitching methods.