Liesel Mertes, Founder of Handle with Care Consulting, is an expert in workplace empathy, helping organizations cultivate caring cultures. In this discussion, she emphasizes that empathy is a vital skill for leaders, not just a personality trait. Liesel introduces the concept of an 'empathy menu' to offer tailored support during tough times. She also addresses managing change fatigue and highlights the importance of self-care for HR leaders. Practical strategies for balancing empathy with workplace demands make this conversation both insightful and actionable.

Liesel Mertes, an empathy consultant shaped by her personal experience of loss, shares insights on how empathy transforms sales. She discusses the importance of understanding customers beyond their immediate needs, fostering meaningful connections. Liesel emphasizes that building an empathetic culture helps sales leaders create trust and psychological safety within teams. Empathy isn't just a one-time act; it's a continuous practice essential for improved sales outcomes and workplace well-being.