Lewis Eisen

Lewis Eisen, an expert on policy writing and author of RULES, reveals how to revamp policies for better engagement. He critiques the patronizing language that often alienates employees from policies. His approach advocates for simplified, value-driven statements while keeping complex details in separate guides. Eisen discusses common pitfalls in policy-making, emphasizing the importance of neutral tone and positive intent. He believes that aligning policies with organizational values can enhance adherence and connection among employees.