Compliance Perspectives Lewis Eisen on Writing Policies More Effectively [Podcast]
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Oct 14, 2025 Lewis Eisen, an expert on policy writing and author of RULES, reveals how to revamp policies for better engagement. He critiques the patronizing language that often alienates employees from policies. His approach advocates for simplified, value-driven statements while keeping complex details in separate guides. Eisen discusses common pitfalls in policy-making, emphasizing the importance of neutral tone and positive intent. He believes that aligning policies with organizational values can enhance adherence and connection among employees.
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Legislation Offers A Cleaner Policy Model
- Lewis Eisen found legislation offers clear lessons for policy writers like simplicity and limited repetition.
- Laws focus on concise rule statements and avoid background, examples, and emotional language.
Avoid Repeating Rules Across Documents
- Do not repeat policy statements across multiple documents; place each rule in one authoritative location.
- Keep a single source of truth so readers and maintainers avoid conflicting versions.
Neutral Tone Beats Scolding Language
- Remove emotional, scolding phrasing from policies to improve engagement and neutrality.
- Neutral wording increases perceived professionalism and reduces a parent-child tone.
