Lenka Stawarczyk, a brand strategy and tone of voice expert, dives into the intricate balance between product clarity and brand voice. She emphasizes that traditional tone guides may fall short and that adaptability in real-world interactions is key. Lenka discusses the necessity of collaboration between marketing and product teams to ensure messaging resonates with users while staying true to brand identity. She provides actionable tips for crafting clear communication that enhances user experience, especially during challenging customer interactions.