Leanne Potter, a cyber anthropologist and head of security operations at a major UK retailer, offers intriguing insights into improving IT cultures. She emphasizes that people operate beyond mere infrastructure, advocating for collaboration over conflict in tech environments. Discussions touch on the risks of identity reconstruction through AI, the importance of emotional intelligence in leadership, and using reciprocity to foster connections. Potter also highlights the role of individual contributors in driving change and the need for adaptable security practices.