Lauren McHugh Olende

Program Director for AI Open Innovation with expertise in developer tooling and productization of AI, offering practical insights on building and scaling agentic systems.

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Nov 28, 2025 • 42min

AI agents in 2025: Why agentic commerce isn't ready for Black Friday yet

In this discussion, Chris Hay, a distinguished AI engineer, Lauren McHugh Olende, an expert in AI productization, and Volkmar Uhlig, VP at WatsonX AI, explore the future of agentic commerce. They debate the hurdles ahead of Black Friday 2025 for consumer agents. Lauren argues that checkout automation won't revolutionize retail. Volkmar emphasizes the backend benefits of agents in tasks like returns. A missing 'Shopify moment' in the developer ecosystem is highlighted, and the potential of language-to-agent interfaces is discussed.

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