Laila Gillies, Head of HR at Hiscox USA, shares her insights on HR's evolution into a strategic partner. She emphasizes the importance of upskilling in a fast-paced world and balancing empathy with accountability to enhance performance. Laila also discusses the need for tailored wellness programs and effective communication to retain talent. Moreover, she highlights how supportive relationships and innovation in HR practices can transform organizational culture, ultimately fostering employee engagement and satisfaction.

In this engaging conversation, Laila Gillies, Head of HR at Hiscox USA, dives into transforming talent retention and employee engagement strategies. She shares innovative methods that enhance employee experiences and satisfaction, including holistic wellness programs. Laila highlights the vital role of diversity, equity, and inclusion in driving innovation and corporate success. Plus, she discusses how remote work dynamics have reshaped expectations, emphasizing the balance between flexibility and in-person collaboration to foster a thriving workplace culture.