Kristine Scott

Kristine Scott, a coach specializing in conflict resolution, shares her insights on transforming conflict into positive change. She explains why many people shy away from conflict and presents a three-step formula to navigate disputes effectively. Drawing lessons from her experiences with young people in challenging environments, Kristine emphasizes the importance of self-awareness and empathy in resolving conflicts. She also discusses how organizations can benefit from addressing employee tensions and leveraging customer complaints as opportunities for growth.