Kristin Dorsett

Kristin Dorsett, COO at Viator, shares her vision of fostering a culture of experimentation and collaboration. She emphasizes the importance of learning from failures and leveraging customer feedback to enhance product strategies. Kristin discusses how AI is strategically used to improve customer experiences without falling into the trap of tech for tech's sake. Her insights on balancing rapid iteration with measurable success provide a roadmap for organizations aiming to innovate while maintaining alignment and efficiency.

Kristin Dorsett, COO at Viator, shares her insightful journey in product management. She emphasizes the importance of continuous growth and not sweating the small details. The discussion dives into how leveraging AI can boost productivity, freeing time for strategic insights. Dorsett, along with other industry leaders, highlights the significance of focusing on core problems rather than features and learning from missteps, encouraging aspiring product managers to adopt a curious mindset and embrace unexpected opportunities.