Kish Patel
Head of Design at Lightyear. Previously the first designer at Wise and Head of Design at Plum, building user-friendly investment experiences.
Best podcasts with Kish Patel
Ranked by the Snipd community
10 snips
Sep 12, 2024 • 48min
896. Insights: How to do a great onboarding
Andrew Denholm, Head of Product Design at Chip, and Kish Patel, Head of Design at Lightyear, dive deep into the art of customer onboarding. They explore the delicate balance between compliance and user experience, emphasizing trust and simplicity during that crucial first interaction. The discussion highlights innovative approaches like gamification to boost engagement. They also tackle challenges such as account verification, and the impact of onboarding on user retention in the evolving fintech landscape.
10 snips
Nov 25, 2022 • 41min
683. Insights: How does design help you compete on more than just price?
In this discussion, Will Jones, Executive Creative Director at 11:FS, Clare Gambardella, Chief Customer Officer at Zopa, and Kish Patel, Head of Design at Lightyear, explore how design can set fintech apart beyond just pricing. They dissect the crowded landscape of similar products and the critical role of intuitive design in fostering customer loyalty. Topics include the importance of transparency in building trust and how user-centric design can cater to younger generations' expectations, ultimately highlighting the power of design as a competitive edge.
