Kimberley Gilmour, the founder and CEO of Sprinklr, is a seasoned people leader known for her pivotal roles in scaling companies like Icebreaker and Vend. In this discussion, she emphasizes the crucial need for startups to invest in people operations early on. Kimberley shares insights on transforming human resources from mere compliance to nurturing a supportive culture. She highlights how understanding human behavior can drive business success and advocates for effective talent recruitment to ensure sustainable growth.