Kelly Arduino, a healthcare industry leader from WIPFLE, dives into the transformative role of Enterprise Resource Planning (ERP) systems in healthcare. She discusses how ERP connects with electronic health records to streamline financial and patient data, ultimately boosting staffing efficiency and inventory control. The conversation also emphasizes the importance of integrating Customer Relationship Management (CRM) systems to enhance patient experiences. Additionally, Arduino explores the growing role of AI in these systems, presenting both opportunities and challenges for healthcare organizations.
