HIMSSCast
HIMSSCast: More hospitals are using enterprise resource planning
Dec 13, 2024
Kelly Arduino, a healthcare industry leader from WIPFLE, dives into the transformative role of Enterprise Resource Planning (ERP) systems in healthcare. She discusses how ERP connects with electronic health records to streamline financial and patient data, ultimately boosting staffing efficiency and inventory control. The conversation also emphasizes the importance of integrating Customer Relationship Management (CRM) systems to enhance patient experiences. Additionally, Arduino explores the growing role of AI in these systems, presenting both opportunities and challenges for healthcare organizations.
19:32
Episode guests
AI Summary
AI Chapters
Episode notes
Podcast summary created with Snipd AI
Quick takeaways
- Enterprise Resource Planning systems are essential for hospitals as they integrate clinical data and financial management to enhance operational efficiency.
- The rising demand for digital advisors highlights the need for healthcare organizations to navigate complex technology systems and improve patient care effectively.
Deep dives
The Role of CRM in Patient Management
Customer Relationship Management (CRM) systems are becoming essential in healthcare to enhance the patient experience and continuity of care. They streamline communication between healthcare providers and patients, ensuring that follow-ups and appointments are managed effectively. Unlike traditional methods that may rely on manual calls, CRM can automate alerts, helping to ensure patients return for necessary procedures or check-ups. This automation not only improves patient satisfaction but also assists healthcare organizations in tracking patient engagement over time.
Remember Everything You Learn from Podcasts
Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.
