Keisha Mullings Smith

Keisha Mullings Smith, Vice President and Chief Consumer Experience Officer at UChicago Medicine, discusses innovative strategies for enhancing both workforce well-being and patient care. She highlights how integrating workforce dynamics can significantly improve care for vulnerable communities. Upcoming initiatives focus on retention and expanding access within the community. Keisha emphasizes the importance of feedback from staff and patients to navigate challenges in healthcare, ultimately fostering a healthier environment for everyone involved.