Becker’s Healthcare Podcast Elevating Workforce and Patient Experience with Keisha Mullings Smith of UChicago Medicine
Jul 22, 2025
Keisha Mullings Smith, Vice President and Chief Consumer Experience Officer at UChicago Medicine, discusses innovative strategies for enhancing both workforce well-being and patient care. She highlights how integrating workforce dynamics can significantly improve care for vulnerable communities. Upcoming initiatives focus on retention and expanding access within the community. Keisha emphasizes the importance of feedback from staff and patients to navigate challenges in healthcare, ultimately fostering a healthier environment for everyone involved.
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Integrating Workforce and Patient Experience
- Integrating workforce and patient experience reshapes care delivery and staff well-being.
- Viewing employees as whole individuals fosters a caring community environment.
Focus on Workforce and Innovation
- Growing talent from within and adopting technology reduces clinician burden and enhances care.
- Expansion with smart facilities like the new cancer pavilion improves community access and innovation.
Combining Voices for Culture
- Combining workforce and patient voices leads to culture-building and optimized care delivery.
- Redesigning benefits helps employees balance work and personal life for better organizational commitment.