Kathleen Chen, the retail editor at The Business of Fashion, dives into the troubled state of department stores. She discusses how overexpansion and the rise of e-commerce have contributed to their decline. Chen highlights the looming crisis as activist investors target major chains like Macy’s and Kohl’s, often prioritizing real estate over retail health. The conversation also explores innovative strategies from retailers like Nordstrom that might help rejuvenate this iconic sector. Is it too late for department stores to reclaim their former glory?