Kaitlyn Merola, CEO and founder of MOVE marketing, is an expert in demand generation and optimizing customer experience. In this conversation, she breaks down the intricacies of mapping the customer journey and the impact of AI on consumer interactions. Kaitlyn discusses the importance of targeting content effectively and diversifying marketing channels. She also shares essential strategies for startups to enhance brand visibility through email marketing and key performance indicators, ensuring a smoother journey for customers.