Julie Raeder

Julie Raeder, a Customer Success Manager at Dooly, shares her expertise in prioritization and customer-centric strategies. She dives into the art of onboarding and contract renewals, emphasizing clear communication and relationship-building with sales teams. Julie discusses her daily routines, highlighting the importance of breaks and personal growth. They also touch on mastering call cadence and adapting engagement based on customer needs, illustrating how these tactics drive success in managing a global customer base.

Julie Raeder, a Customer Success Coach at Dooly, shares her journey transitioning from being a special education school teacher and basketball coach into the customer success industry. She discusses the importance of marketing transferable skills, building a community, and showcasing domain expertise. The episode also covers tips for preparing for CSM interviews, navigating the transition into customer success, and leveraging the power of networking.