Jorge Amar

Jorge Amar, a Senior Partner at McKinsey specializing in the future of work, dives into the rapidly evolving landscape of AI in the workplace. He discusses how agentic AI is not just a tool but an active participant in decision-making. The conversation highlights its transformative role across sectors like HR and customer service while addressing the challenges of blending human and AI capabilities. Amar also touches on generational preferences in customer support, revealing that even tech-savvy Gen Z often seeks human interactions.

Join Jorge Amar, a Senior Partner at McKinsey and an AI workforce expert, as he explores the rapidly evolving dynamics between humans and AI agents in the workplace. He discusses the rise of agentic AI and its transformative potential in sectors like IT and HR, enhancing both productivity and collaboration. Jorge highlights the need for reskilling and leadership adaptation to navigate these changes, while emphasizing the importance of maintaining human empathy in customer interactions. Discover how organizations can prepare for this fascinating future!