McKinsey Talks Talent The future of work is agentic
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Jun 3, 2025 Join Jorge Amar, a Senior Partner at McKinsey and an AI workforce expert, as he explores the rapidly evolving dynamics between humans and AI agents in the workplace. He discusses the rise of agentic AI and its transformative potential in sectors like IT and HR, enhancing both productivity and collaboration. Jorge highlights the need for reskilling and leadership adaptation to navigate these changes, while emphasizing the importance of maintaining human empathy in customer interactions. Discover how organizations can prepare for this fascinating future!
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Agentic AI Explained
- Agentic AI goes beyond generative AI by executing tasks proactively with judgment and learning from outcomes.
- This represents a shift to AI performing autonomous work within a digital workforce alongside humans.
AI Agents in Talent Acquisition
- Companies use AI agents in talent acquisition for cleaning data, scoring candidates, and scheduling interviews.
- A coordinating agent can manage the entire recruitment process by interacting with the various specialized agents.
AI Enables New Services
- AI can create new capacity by automating tasks but monetizing that capacity can take many forms beyond headcount reduction.
- Personalized services enabled by AI agents offer novel ways to surprise and delight customers.