Jordan Berry

In this engaging chat, Jordan Berry, Spine Division leader at ICE and owner of Onward Physical Therapy, shares his insights on enhancing the physical therapy experience. He emphasizes creating inviting environments and the impact of small details that can transform client perceptions. The discussion highlights how sensory elements and intentional design can elevate care, while stressing the importance of pre-engagement and ongoing communication with clients. Berry illustrates that a premium experience is just as vital as clinical skills for overall patient satisfaction.