Jon Bassford

Jon Bassford, a consultant expert in curiosity-driven leadership, explores the tension between artificial intelligence and human curiosity. He reveals how AI can quench curiosity despite being a valuable tool for dialogue and customer profiling. Jon emphasizes the need for authenticity in customer interactions and warns against over-reliance on automation, advocating for humans to retain control in nuanced situations. He suggests that mastering processes before implementing AI ensures better outcomes and highlights the importance of continuous quality control.