John Willis, an influential DevOps expert and co-author of The DevOps Handbook, delves into applying Deming's System of Profound Knowledge to today's challenges, especially in AI. He explores Deming's four lenses—knowledge theory, systems thinking, variation understanding, and psychology—in managing complexity. The conversation addresses the dangers of polymorphic AI, the importance of treating AI as 'alien cognition,' and how historical incidents highlight the cost of ignored alerts. John also emphasizes fostering a learning culture in organizations as they navigate AI adoption.
