John Willis

John Willis, an influential DevOps expert and co-author of The DevOps Handbook, delves into applying Deming's System of Profound Knowledge to today's challenges, especially in AI. He explores Deming's four lenses—knowledge theory, systems thinking, variation understanding, and psychology—in managing complexity. The conversation addresses the dangers of polymorphic AI, the importance of treating AI as 'alien cognition,' and how historical incidents highlight the cost of ignored alerts. John also emphasizes fostering a learning culture in organizations as they navigate AI adoption.

In this discussion, John Willis, a veteran IT management expert and co-author of The DevOps Handbook, explores the integration of Deming's philosophies with modern IT practices. He emphasizes the importance of systems thinking and psychological safety in effective incident management and cybersecurity. John recounts his journey through DevOps history, the impact of the Phoenix Project, and how eliminating fear can enhance team performance. He also highlights the relevance of Deming's principles in addressing contemporary IT risks and cybersecurity challenges.