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John Webb
Principal Client Engineering. Specializes in applying AI to business processes and customer care, with a focus on digital labor and AI assistants.
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Feb 14, 2024
• 31min
Be wiser than 98% of the world with this episode, continuing last week's conversation. More on GenAI, Hallucinations, RAG, Use Cases, LLMs, SLMs and costs with Armand Ruiz, Director watsonx Client Engineering and John Webb, Principal Client Engineering.
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Armand Ruiz, Director of watsonx Client Engineering, and John Webb, Principal Client Engineering, dive deep into generative AI's complexities. They tackle issues like AI hallucinations and cost management of large language models. The pair shares insights on unique solutions that improve client productivity, particularly through AI-driven customer care innovations. They also discuss the impact of AI on talent acquisition, emphasizing the importance of optimizing resumes for AI algorithms. Prepare to be enlightened about how AI can transform business processes!
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