John Sabino

CEO of LivePerson and former Army Ranger with extensive experience in enterprise software and customer experience orchestration, focused on orchestration, BYOLLM strategy, and human+AI customer support frameworks.

Best podcasts with John Sabino

Ranked by the Snipd community

Sep 19, 2025 • 51min

S2E19: “VCs wanted us to build an LLM. We said no” | John Sabino (LivePerson)

John Sabino, CEO of LivePerson and former Army Ranger, discusses his bold decision to pivot away from creating a traditional LLM towards their innovative Bring Your Own LLM (BYOLLM) strategy. He highlights why 95% of AI pilots fail, attributing this to overlooking essential orchestration and customer journey mapping. John emphasizes a human+AI approach, advocating for strategic augmentation instead of layoffs. His insights on targeting enterprise customers and realigning investor expectations reveal the complexities of leading a tech turnaround.

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!

Get the app