John Craze

John Craze, owner-operator of a Chick-fil-A in Alpharetta, Georgia, shares valuable insights from managing a team of predominantly Gen Z employees. He discusses strategies for engaging and retaining young workers through flexibility and purpose. John highlights Gen Z's impressive multitasking skills and adaptability in fast-paced environments, while also explaining how they drive innovative social media content. With a focus on cultivating a caring work culture, he reveals how empowering young employees leads to remarkable service and operational success.