Generations at Work 022: From Multitasking to Innovation: The Gen Z Edge in Today's Workforce
Nov 18, 2025
John Craze, owner-operator of a Chick-fil-A in Alpharetta, Georgia, shares valuable insights from managing a team of predominantly Gen Z employees. He discusses strategies for engaging and retaining young workers through flexibility and purpose. John highlights Gen Z's impressive multitasking skills and adaptability in fast-paced environments, while also explaining how they drive innovative social media content. With a focus on cultivating a caring work culture, he reveals how empowering young employees leads to remarkable service and operational success.
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Shorter Tenures, Stronger Exploration
- Gen Z shows less long-term loyalty but stronger desire to explore and test roles quickly.
- That mobility can be an advantage if employers connect them to a clear vision and purpose.
Running A Youth-Heavy Team
- John employs about 125 people with roughly 45 high-school/college-aged team members, including two who live in his home.
- He balances being an employer and a parent while learning both perspectives.
Fit Work Around Their Lives
- Engage Gen Z by connecting them to your organization's why and accommodating their busy schedules.
- Provide flexible shifts so work fits around sports, activities, and college prep.
