JJ Tang, CEO and Co-founder of Rootly and former Instacart innovator, shares his insights on transforming incident management. He discusses why it's crucial to view incident management as a cultural shift rather than just a tooling problem. Tang emphasizes breaking down silos between security and other teams to improve communication. He highlights the role of security practitioners as educators, the importance of data analysis in preventing incidents, and strategies to foster a culture of reliability across organizations.