JJ Tang

JJ Tang, CEO and Co-founder of Rootly and former Instacart innovator, shares his insights on transforming incident management. He discusses why it's crucial to view incident management as a cultural shift rather than just a tooling problem. Tang emphasizes breaking down silos between security and other teams to improve communication. He highlights the role of security practitioners as educators, the importance of data analysis in preventing incidents, and strategies to foster a culture of reliability across organizations.

JJ Tang, Co-founder and CEO of Rootly, dives into the shift from reactive to proactive incident response strategies. He emphasizes the power of AI and the often-overlooked significance of customer empathy in modern infrastructure. JJ discusses how organizations can build trust and ensure reliability in their systems, while navigating the integration of new technologies. He shares insights on the cultural shifts necessary for fostering proactive reliability and the common pitfalls leaders face in this dynamic landscape.