

Rootly’s JJ Tang on Transforming Incident Management Culture
11 snips Nov 14, 2024
JJ Tang, CEO and Co-founder of Rootly and former Instacart innovator, shares his insights on transforming incident management. He discusses why it's crucial to view incident management as a cultural shift rather than just a tooling problem. Tang emphasizes breaking down silos between security and other teams to improve communication. He highlights the role of security practitioners as educators, the importance of data analysis in preventing incidents, and strategies to foster a culture of reliability across organizations.
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Instacart Incident Management
- JJ Tang, at Instacart, faced many incidents, including website outages and shopper checkout issues.
- During COVID-19, they had to remove toilet paper from the catalog for three months due to stockouts.
Rootly's Origin
- Frustrated with repeat incidents at Instacart, JJ and his co-founder developed Rootly as an internal tool.
- This improved their incident response process, but they were asked to focus on core business problems.
Incident Management for All
- Incident management is crucial for all teams, not just engineering.
- Security teams are often siloed, hindering overall incident response maturity.