Jim Palmer

Jim Palmer, Chief AI Officer at Dialpad, dives into the untapped potential of business conversations as a rich data source. He explores how AI can convert these interactions into valuable insights, enhancing decision-making and generating revenue. The discussion covers the evolution of large language models, the importance of real-time sentiment analysis, and ways to automate contact center operations. Palmer also shares strategies for safe AI deployment and highlights the significance of responsible automation as businesses prepare for the future.