Everyday AI Podcast – An AI and ChatGPT Podcast Using AI to turn Conversations into Revenue: A leader’s guide
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Nov 14, 2025 
Jim Palmer, Chief AI Officer at Dialpad, dives into the untapped potential of business conversations as a rich data source. He explores how AI can convert these interactions into valuable insights, enhancing decision-making and generating revenue. The discussion covers the evolution of large language models, the importance of real-time sentiment analysis, and ways to automate contact center operations. Palmer also shares strategies for safe AI deployment and highlights the significance of responsible automation as businesses prepare for the future.
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Conversations Are Untapped Corporate Gold
- Business conversations (meetings, calls) hold structured knowledge businesses mostly ignore.
- Turning those conversations into structured data unlocks pattern recognition and competitive advantage.
Acquisition Fueled Dialpad's AI Push
- Dialpad integrated AI by acquiring a company Jim co-founded and folding its capabilities into product.
- That acquisition jump-started Dialpad's long-term AI investment and product roadmap.
LLMs Brought Multimodal Data Into Play
- The LLM era made multimodal data (text, audio, video) practical to incorporate into AI.
- Adding speech and meetings brings the last offline dataset online for model training and product features.