Jim McCann

Jim McCann, the founder and former CEO of 1-800-Flowers, initially stepped into the business world from social work and bartending. He shares how vital customer relationships were to his brand's success and recalls lessons learned from working with teens, emphasizing connection and authenticity. McCann also delves into strategic product expansion based on customer behavior, the impact of technology like AI on leadership, and the importance of corporate culture in driving innovation. His insight demonstrates that genuine connection remains paramount in leadership.