Jess Sharp

Jess Sharp, a Money Live reporter and consumer-rights specialist, shares vital insights into navigating the tricky waters of consumer rights during financially tight times. She discusses the competition watchdog's crackdown on hidden online fees and what shoppers can do to protect themselves. From understanding protections for secondhand purchases to claiming compensation for holiday mishaps, Jess covers it all. Learn how to shop smartly for Black Friday and ensure you know your rights when it comes to returns and refunds.