Sky News Daily Consumer confidence: Knowing your rights
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Nov 18, 2025 Jess Sharp, a Money Live reporter and consumer-rights specialist, shares vital insights into navigating the tricky waters of consumer rights during financially tight times. She discusses the competition watchdog's crackdown on hidden online fees and what shoppers can do to protect themselves. From understanding protections for secondhand purchases to claiming compensation for holiday mishaps, Jess covers it all. Learn how to shop smartly for Black Friday and ensure you know your rights when it comes to returns and refunds.
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CMA Cracks Down On Hidden Online Fees
- The CMA is using new powers to probe online pricing practices and hidden fees at major firms.
- If firms breach consumer law they can be fined or ordered to pay compensation.
Learn Rights Before Big Sales
- Use Consumer Rights Week guidance to learn what retailers must do before Black Friday and Christmas.
- Read tips and case examples so you can enforce your rights and avoid being ripped off.
Refurbished Phone Warranty Fight
- Robin bought a refurbished phone described as "excellent" that failed twice and was initially told warranty had expired.
- After Sky challenged Back Market, they repaired the phone and the case highlighted retailer misunderstandings of consumer law.