Jennifer Tejada

Jennifer Tejada, CEO of PagerDuty, discusses the impact of AI on business workflows and the role of AI in managing incidents and changing decision-making in enterprises. The conversation with SaaStr CEO delves into automating operations, maintaining customer trust, and navigating generative AI challenges. They address the coexistence of AI and human roles, foreseeing a shift towards high-value work as automation increases, emphasizing the need for leaders to embrace AI's potential.

In this engaging conversation, Jennifer Tejada, CEO of PagerDuty, shares her journey from consumer marketing to the forefront of enterprise leadership. She reveals how she navigates risk and insecurity while making decisions with imperfect data. Tejada emphasizes the importance of fostering a culture of healthy debate within teams and outlines her strategies for effective board management. She also discusses the critical need for diversity in tech, advocating for transparency and accountability in leadership roles.

Jennifer Tejada, CEO of PagerDuty, shares her insights on the dual perspective of board membership. She emphasizes how serving on a board enhances one's skills as a CEO and the importance of transparency in communication. Tejada discusses the dynamics of board relationships, urging diligence and empathy between members and management. With anecdotes from her own board experience, she reveals the challenges of decision-making and the need for effective governance, stressing that the key to success is minimizing surprises.