Jennifer Strickland Fowler

Jennifer Strickland Fowler, CEO of Destination Pet, shares insights from her journey transitioning from healthcare to leading a network of pet care centers. She reveals how AI transformed her approach, from skepticism to viewing it as a crucial ‘co-pilot’ for enhancing recruiting and vendor selection. Jennifer discusses AI's role in creative strategy, improving operational efficiency, and the importance of freeing staff to focus on meaningful interactions with pets and owners. She highlights the concept of non-linear ROI, emphasizing the indirect benefits of AI adoption in service-driven industries.