Jeff Liker, author of the Toyota Way series, discusses learning from mistakes within organizations that employ Toyota Production System. He shares insights on Toyota's culture of continuous improvement, the role of leadership in problem solving, and the significance of the andon cord system. The episode also explores the challenge of changing deeply embedded habits in leaders and the importance of assessing an organization's compatibility for help. Additionally, it discusses the challenges faced during the implementation of the team leader role at Ford's truck plant. Off-topic discussions about playing classical guitar conclude the episode.
