James Field

Linn Jansson, an in-house service design pro from a Nordic insurance company, and James Field, who specializes in journey management at Autodesk, dive into the ultra-marathon of in-house service design. They reveal how sustaining motivation over long-term projects is key. The duo shares insights on fostering collaboration, integrating DEI principles, and the importance of soft skills like negotiation and storytelling. Celebrating small wins and building supportive teams are essential for lasting impact. Tune in for practical advice from these seasoned professionals!