Jag Duggal

Jag Duggal, Chief Product Officer at Nubank, shares insights from his impressive career at leading tech companies. He discusses how Nubank cultivates a passionate user base through word-of-mouth growth and innovative strategies. The conversation emphasizes the importance of being 'fundamentally different' rather than just 'incrementally better.' Jag also delves into measuring customer love, strategic clarity in product management, and Nubank's vision for an AI-driven banking future, making it a captivating exploration of modern fintech.

Jag Duggal, Chief Product Officer at Nubank, shares insights from his journey in tech, transitioning from Silicon Valley to Brazil's fintech scene. He argues that product management is 90% science, emphasizing the importance of strategic clarity and effective customer feedback methods. Jag warns against falling in love with your own ideas and discusses the true challenges of scaling a product for 80 million users. His advice on hiring the right team highlights the crucial role of dynamics and strategic alignment in product success.

Jag Duggal, CPO at Nubank, talks about building a global product powerhouse. They discuss the challenges of talent acquisition, importance of customer obsession, and power of documented principles. They also explore techniques for customer feedback, de-risking product launches, and the role of product operations in scaling. They end with a focus on global product development and innovation.