Jackie Fenn

Jackie Fenn, a Distinguished VP Analyst and the creator of the Gartner Hype Cycle, delves into the fascinating journey technology takes from hype to maturity. She explains the various phases of the cycle, highlighting how trends evolve through excitement and disillusionment. Jackie reveals the meticulous process behind constructing the hype cycle, emphasizing the importance of an analytical approach in categorizing innovations like AI and digital payments. This discussion sheds light on how organizations can leverage the hype cycle for strategic decision-making in tech adoption.