Inbal Shani

Inbal Shani, Chief Product Officer and Head of R&D at Twilio, dives into the intersection of AI and communication. She discusses the evolution of Twilio towards personalized customer engagement powered by AI and the necessity of high-quality data for effective AI applications. Inbal highlights the challenges developers face today, the importance of responsible AI, and the innovative roles AI plays across various sectors. She also shares insights on the skills junior developers need to thrive in this rapidly changing landscape.

Deepak Singh, Vice President at AWS, and Inbal Shani, Chief Product Officer at Twilio, dive into the transformative power of AI in development. They discuss the critical need for curiosity and adaptability among developers in an AI-driven landscape. The duo emphasizes the importance of building trust while integrating AI for customer engagement. Insightful points include simplifying AI processes and managing risks to enhance customer experiences. Their conversation reveals a vision where AI fosters innovation and personalizes every interaction.

Inbal Shani, Chief Product Officer at Twilio and a former CPO at GitHub, shares her insights on product leadership in the AI era. She discusses the evolving role of CPOs and the importance of a cross-functional mindset. Inbal emphasizes designing user experiences by prioritizing customer perspectives and integrating AI seamlessly. The conversation also covers the shift towards outcome-based success metrics in AI product development, highlighting essential skills for product managers navigating these changes.