Iain Roberts

Iain Roberts, Global Head of Employee Experience at Airbnb and former IDEO designer, shares insights on transforming HR through design thinking. He discusses redefining leadership and collaboration in large organizations, showcasing how innovative structures lead to better team cohesion. Iain explores Airbnb's 'Live and Work Anywhere' policy, highlighting tailored strategies for collaboration. He also delves into evolving workforce dynamics, using AI to navigate changes in workplace approaches post-pandemic and advocating for customized employee experiences.

Iain Roberts, Global Head of Employee Experience at Airbnb, is known for his innovative design-thinking approach to HR. He discusses the role of HR as a strategic service function, emphasizing the need for continual refinement of employee programs. Iain shares insights on implementing flexible work policies post-COVID, the balance between micromanagement and collaboration, and the transformative impact of AI on recruitment. He also clarifies misconceptions about CEO Brian Chesky's ‘Founder Mode’ and its relationship with organizational innovation.

Iain Roberts, VP of People at Airbnb, shares his transformative career journey from COO to HR leader, leveraging his extensive background in design and engineering. He discusses the critical balance between creativity and structure needed for effective organizational change. Iain emphasizes adaptability in today’s work environment and the significance of clear communication during transitions. He also explores the complexities of implementing unlimited paid time off policies, highlighting the importance of trust and tailored approaches to enhance employee morale.