Iain Roberts, VP of People at Airbnb, shares his transformative career journey from COO to HR leader, leveraging his extensive background in design and engineering. He discusses the critical balance between creativity and structure needed for effective organizational change. Iain emphasizes adaptability in today’s work environment and the significance of clear communication during transitions. He also explores the complexities of implementing unlimited paid time off policies, highlighting the importance of trust and tailored approaches to enhance employee morale.